PI and NPPES User Name and Password Information
Q: Who do I contact if I cannot remember my NPPES password?
A: Contact the NPI Enumerator at 1-800-465-3203 or send an e-mail to customerservice@npienumerator.com.
Q: How do I change my NPPES password?
A: Go to https://nppes.cms.hhs.gov/NPPES/Welcome.do and select the “Reset Password Page” under the NPPES Application help page. Note: CMS recommends that you change your NPPES password before accessing Internet-based PECOS for the first time and at least once a year thereafter.
Q: How long does it take to change my NPPES password?
A: In most cases, a password change can be made in less than 5 minutes.
Q: Are my NPPES User ID and password the same as ones that I will use for Internet-based PECOS?
A: Yes
Q: Can I change my NPPES User ID?
A: For security reasons, you cannot change your NPPES User ID.
Q: I applied for my National Provider Identifier (NPI) by paper and do not have an NPPES User ID and password. How do I obtain them?
A: A physician or non-physician practitioner who did not establish a User ID and password in NPPES but applied for an NPI using the paper application can still establish a User ID and password in NPPES by going to NPPES at https://nppes.cms.hhs.gov/nppes. The NPI Enumerator at 1-800-465-3203 can provide assistance.
Q: My group practice or hospital applied for my National Provider Identifier (NPI), and I do not know my NPPES User ID and password. What do I do?
A: If someone applied for an NPI on behalf of a physician or non-physician practitioner, the physician or non-physician practitioner needs to check with that person and ask him or her for the User ID and password that he/she established when applying for the NPI. If unable to reach that person, the physician or non-physician practitioner needs to call the NPI Enumerator at 1-800-465-3203 and explain the situation. The NPI Enumerator will provide assistance.
